Skip to main content

Terms & Conditions

The important details you may need to know:

Overview:

Thank you for visiting our website. Here's all the small print you need to give you confidence when making a purchase at craftasmic.co.uk. We think we've got everything covered in our terms and conditions, but if you've got any additional questions or queries you can always have a look at our Help Guide section which gives you quick reference to easy to read information pertinent to your experience with us. If you can’t find the information you need to help you make a purchase from us please get in contact with us via our Contact Us page.

We ask that you read these terms and conditions carefully as they apply to all transactions on this site and when contacting us by telephone.  These Terms and Conditions, together with any and all other documents referred to herein, set out the terms under which Goods are sold by Us to consumers and also sets out the terms of use under which you may use this website, www.craftasmic.co.uk (“Our Site”).  Please read these Terms and Conditions carefully and ensure that you understand them before ordering any Goods from Our Site.  Your agreement to comply with and be bound by these Terms and Conditions is deemed to occur upon your first use of Our Site.  You will be required to read and accept these Terms  and Conditions when ordering Goods or/and signing up for an Account.  If you do not agree to comply with and be bound by these Terms and Conditions, you will not be able to order Goods through Our Site.  These Terms of Sale, as well as any and all Contracts are in the English language only.

You may find it useful to print off a copy of these terms and conditions for future reference.


1. Definitions and Interpretation

In this Agreement, unless the context otherwise requires, the following terms shall have the following meanings:

“Account”
means an account required for a User to access and/or use certain areas of Our Site, as detailed in Clause 6;

“Content”
means any and all text, images, audio, video, scripts, code, software, databases and any other form of information capable of being stored on a computer that appears on, or forms part of, Our Site;

“Contract”
means a contract for the purchase and sale of Goods, as explained in Clause 11;

“Goods”
means the goods sold by Us through Our Site;

“Goodwill Guarantee”
means the goodwill guarantee offered by Craftasmic Ltd, a limited company registered in England under company number 06914467 whose registered address is Stafford House, Blackbrook Park Avenue, Taunton, Somerset, UK, TA1 2PX and whose main trading address is  Unit 7 Ryelands Business Park, Bagley Road, Wellington, Somerset, UK, TA21 9PZ which exists to enhance the legal rights of Our customers to change their mind and return Goods to Us;

“Order”
means your order for Goods;

“Order Confirmation”
means our acceptance and confirmation of your Order;

“Order Number”
means the reference number for your Order;

“User” / “Users / You”
means a user of Our Site;

"User Content"
means any content submitted to Our Site by Users including, but not limited to, product reviews, comments, projects, testimonials etc. and

“We/Us/Our”
means Craftasmic Ltd, a company registered in England under company number 06914467 whose registered address is Stafford House, Blackbrook Park Avenue, Taunton, Somerset, UK, TA1 2PX and whose main trading address is  Unit 7 Ryelands Business Park, Bagley Road, Wellington, Somerset, UK, TA21 9PZ


2. Information About Us

  1. Our Site, www.craftasmic.co.uk, is owned and operated by Craftasmic Ltd, a limited company registered in England under 06914467, whose registered address is Stafford House, Blackbrook Park Avenue, Taunton, Somerset, UK, TA1 2PX and whose main trading address is Unit 7 Ryelands Business Park, Bagley Road, Wellington, Somerset, UK, TA21 9PZ.  Our VAT number is GB 150 6201 56
  2. Customers can contact us by telephoning (+44)1823423894 (standard charges apply) or by emailing us via our Contact Us page. 
  3. If We have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your Order.

  4. When we use the words “writing” or “written” in these terms, this includes emails.


3. Access to and Use of Our Site

  1. Access to Our Site is free of charge.
  2. It is your responsibility to make any and all arrangements necessary in order to access Our Site.
  3. Access to Our Site is provided “as is” and on an “as available” basis.  We may alter, suspend or discontinue Our Site (or any part of it) at any time and without notice.  We will not be liable to you in any way if Our Site (or any part of it) is unavailable at any time and for any period.
  4. Use of Our Site is subject to our Website Terms and Conditions as listed here.  Please ensure that you have read them carefully and that you understand them.

4. User Status

  1. By placing an Order through Our Site, You warrant that:
  2. You are legally capable of entering into binding contracts;
  3. You are at least 18 years old;
  4. You are purchasing Goods for private and domestic use and not for resale in the course of a business.

5. Intellectual Property Rights

  1. With the exception of User Content (see Clause 7), all Content included on Our Site and the copyright and other intellectual property rights subsisting in that Content, unless specifically labelled otherwise, belongs to or has been licensed by Us.  All Content (including User Content) is protected by applicable United Kingdom and international intellectual property laws and treaties.
  2. Subject to sub-Clauses 5.3 and 5.6 you may not reproduce, copy, distribute, sell, rent, sub-licence, store, or in any other manner re-use Content from Our Site unless given express written permission to do so by Us.
  3. You may:
      1. Access, view and use Our Site in a web browser (including any web browsing capability built into other types of software or app);
      2. Download Our Site (or any part of it) for caching;
      3. Print page(s) from Our Site;
      4. Download extracts from pages on Our Site; and
      5. Save pages from Our Site for later and/or offline viewing.
  4. Our status as the owner and author of the Content on Our Site (or that of identified licensors, as appropriate) must always be acknowledged.
  5. You may not use any Content printed, saved or downloaded from Our Site for commercial purposes without first obtaining a licence from Us (or our licensors, as appropriate) to do so.  This does not prohibit the normal access, viewing and use of Our Site for general information purposes whether by business users or consumers.
  6. Nothing in these Terms of Use limits or excludes the fair dealing provisions of Chapter III of the Copyrights, Designs and Patents Act 1988 ‘Acts Permitted in Relation to Copyright Works’, covering in particular the making of temporary copies; research and private study; the making of copies for text and data analysis for non-commercial research; criticism, review, quotation and news reporting; caricature, parody or pastiche; and the incidental inclusion of copyright material.

6. Accounts

  1. Certain parts of Our Site (including the ability to purchase goods from Us) may require an Account in order to access them.
  2. You may not create an Account if you are under 16 years of age.  If you are under 16 years of age and wish to use the parts of Our Site that require an Account, your parent or guardian should create the Account for you and you must only use the Account with their supervision.
  3. When creating an Account, the information you provide must be accurate and complete.  If any of your information changes at a later date, it is your responsibility to ensure that your Account is kept up-to-date.
  4. We recommend that you choose a strong password for your Account, consisting of at least eight characters long and include a number, lower and upperclass letters.  It is your responsibility to keep your password safe.  You must not share your Account with anyone else.  If you believe your Account is being used without your permission, please contact Us immediately via our Contact Us page.  We will not be liable for any unauthorised use of your Account.
  5. You must not use anyone else’s Account.
  6. Any personal information provided in your Account will be collected, used, and held in accordance with your rights and Our obligations under the law, as set out in Clause 26.
  7. If you wish to close your Account, you may do so at any time.  Closing your Account will result in the removal of your information.  Closing your Account will also remove access to any areas of Our Site requiring an Account for access.
  8. If you close/delete your Account, it will remove all references to name, all billing and delivery addresses, your email address, telephone number and company (if applicable). In addition, it will anonymise all orders, reviews, stock notification requests, loyalty information, search history and other activity. You will also be removed from all newsletters and your wish lists will be deleted.

7. User Content

  1. User Content on Our Site includes (but is not necessarily limited to) product reviews, comments, projects, testimonials etc.
  2. You agree that you will be solely responsible for your User Content.  Specifically, you agree, represent and warrant that you have the right to submit the User Content and that all such User Content will comply with Our Acceptable Usage Policy, detailed below in Clause 22.
  3. You agree that you will be liable to Us and will, to the fullest extent permissible by law, indemnify Us for any breach of the warranties given by you under sub-Clause 7.2.  You will be responsible for any loss or damage suffered by Us as a result of such breach.
  4. You (or your licensors, as appropriate) retain ownership of your User Content and all intellectual property rights subsisting therein.  When you submit User Content you grant Us an unconditional, non-exclusive, fully transferrable, royalty-free, perpetual, worldwide licence to use, store, archive, syndicate, publish, transmit, adapt, edit, reproduce, distribute, prepare derivative works from, display, perform and sub-licence your User Content for the purposes of operating and promoting Our Site. In addition, you also grant Other Users the right to copy and quote your User Content within Our Site.
  5. If you wish to remove User Content from Our Site, the User Content in question will be anonymised by Account deletion.  Please note, however, that caching or references to your User Content may not be made immediately unavailable or anonymised (or may not be made unavailable at all where they are outside of Our reasonable control).
  6. We may reject, reclassify, or remove any User Content from Our Site where, in Our sole opinion, it violates Our Acceptable Usage Policy, or if We receive a complaint from a third party and determine that the User Content in question should be removed as a result.

8. Links to Our Site

  1. You may link to Our Site provided that:
      1. you do so in a fair and legal manner;
      2. you do not do so in a manner that suggests any form of association, endorsement or approval on Our part where none exists;
      3. you do not use any logos or trade marks displayed on Our Site without Our express written permission; and
      4. you do not do so in a way that is calculated to damage Our reputation or to take unfair advantage of it.
  2. You may link to any page of Our Site.
  3. Framing or embedding of Our Site on other websites is not permitted without Our express written permission.  Please contact Us for further information.
  4. You may not link to Our Site from any other site the main content of which contains material that:
    1. is sexually explicit;
    2. is obscene, deliberately offensive, hateful or otherwise inflammatory;
    3. promotes violence;
    4. promotes or assists in any form of unlawful activity;
    5. discriminates against, or is in any way defamatory of, any person, group or class of persons, race, gender, religion, nationality, disability, sexual orientation, or age;
    6. is intended or is otherwise likely to threaten, harass, annoy, alarm, inconvenience, upset, or embarrass another person;
    7. is calculated or is otherwise likely to deceive another person;
    8. is intended or is otherwise likely to infringe (or to threaten to infringe) another person’s privacy;
    9. misleadingly impersonates any person or otherwise misrepresents the identity or affiliation of a particular person in a way that is calculated to deceive (obvious parodies are not included in this definition provided that they do not fall within any of the other provisions of this sub-Clause 8.4);
    10. implies any form of affiliation with Us where none exists;
    11. infringes, or assists in the infringement of, the intellectual property rights (including, but not limited to, copyright, trade marks and database rights) of any other party; or
    12. is made in breach of any legal duty owed to a third party including, but not limited to, contractual duties and duties of confidence.
  5. The content restrictions in sub-Clause 8.4 do not apply to content submitted to sites by other users provided that the primary purpose of the site accords with the provisions of sub-Clause 8.4.  You are not, for example, prohibited from posting links on general-purpose social networking sites merely because another user may post such content.  You are, however, prohibited from posting links on websites which focus on or encourage the submission of such content from users.

9. Links to Other Sites

Links to other sites may be included on Our Site.  Unless expressly stated, these sites are not under Our control.  We neither assume nor accept responsibility or liability for the content of third party sites.  The inclusion of a link to another site on Our Site is for information only and does not imply any endorsement of the sites themselves or of those in control of them.


10. Goods, Pricing and Availability

  1. We make all reasonable efforts to ensure that all descriptions and graphical representations of Goods available from Us correspond to the actual Goods.  Please note, however, the following:
      1. Images of Goods are for illustrative purposes only.  There may be slight variations in colour between the image of a product and the actual product sold due to differences in computer displays and lighting conditions;
      2. Images and/or descriptions of packaging are for illustrative purposes only, the actual packaging of Goods may vary
      3. Due to the nature of the Goods sold through Our Site, there may be up to a 10% variance in the size, capacity, dimensions, measurements, weight of those Goods between the actual Goods and the description.
      4. Descriptions, such as "gold", "silver", "diamond" refer to the colour and not the precious metals or gemstones.
  2. Please note that sub-Clause 10.1 does not exclude Our responsibility for mistakes due to negligence on Our part and refers only to minor variations of the correct Goods, not to different Goods altogether.  Please refer to Clause 14 if you receive incorrect Goods (i.e. Goods that are not as described).
  3. Where appropriate, you may be required to select the required size, model, colour, number of the Goods that you are purchasing.
  4. We cannot guarantee that Goods will always be available.  Stock indications are provided on Our Site, however such indications are guidance only.
  5. Minor changes may, from time to time, be made to certain Goods between your Order being placed and Us processing that Order and dispatching the Goods, for example, to reflect changes in relevant laws and regulatory requirements, or to address particular technical or security issues.  Any such changes will not change any main characteristics of the Goods and will not normally affect your use of those Goods. 
  6. We make all reasonable efforts to ensure that all prices shown on Our Site are correct at the time of going online.  We reserve the right to change prices and to add, alter, or remove special offers from time to time and as necessary.  Changes in price will not affect any order that you have already placed (please note sub-Clause 10.9 regarding VAT, however).
  7. All prices are checked by Us before We accept your Order.  In the unlikely event that We have shown incorrect pricing information, We will contact you in writing to inform you of the mistake.  If the correct price is lower than that shown when you made your Order, we will simply charge you the lower amount and continue processing your Order.  If the correct price is higher, We will give you the option to purchase the Goods at the correct price or to cancel your Order (or the affected part of it).  We will not proceed with processing your Order in this case until you respond.  If We do not receive a response from you within 5 working days, We will treat your Order as cancelled and notify you of this in writing.
  8. In the event that the price of Goods you have ordered changes between your Order being placed and Us processing that Order and taking payment, you will be charged the price shown on Our Site at the time of placing your Order.
  9. All prices on Our Site include VAT.  If the VAT rate changes between your Order being placed and Us taking payment, the amount of VAT payable will be automatically adjusted when taking payment.
  10. Delivery charges are not included in the price of Goods displayed on Our Site.  For more information on delivery charges, please refer to our Delivery & Returns page.  Delivery options and related charges will be presented to you as part of the order process.

11. Orders – How Contracts Are Formed

  1. Our Site will guide you through the ordering process.  Before submitting your Order you will be given the opportunity to review your Order and amend it.  Please ensure that you have checked your Order carefully before submitting it.
  2. If, during the order process, you provide Us with incorrect or incomplete information, please contact Us as soon as possible.  If We are unable to process your Order due to incorrect or incomplete information, We will contact you to ask to correct it.  If you do not give Us the accurate or complete information within a reasonable time of Our request, We will cancel your Order and treat the Contract as being at an end.  If We incur any costs as a result of your incorrect or incomplete information, We may pass those costs on to you.
  3. No part of Our Site constitutes a contractual offer capable of acceptance.  Your Order constitutes a contractual offer that We may, at Our sole discretion, accept.  Our acknowledgement of receipt of your Order does not mean that we have accepted it.  Our acceptance is indicated by Us sending you a Dispatch Notification by email.  Only once We have sent you an Dispatch Notification will there be a legally binding Contract between Us and you.
  4. Order Confirmations shall contain the following information:
      1. Your Order Number;
      2. Confirmation of the Goods ordered including full details of the main characteristics of those Goods;
      3. Fully itemised pricing for the Goods ordered including, where appropriate, taxes, delivery and other additional charges;
      4. Estimated delivery date(s);
      5. Indication of any Goods Ordered which are Pre-order or Backorder Goods.
  5. We will also include a paper copy of the Order Confirmation with your Goods.
  6. In the unlikely event that We do not accept or cannot fulfil your Order for any reason, We will explain why in writing or We will attempt to make contact with you in order to offer you any available alternatives.  If We have taken payment any such sums will be refunded to you as soon as possible and in any event within 5 working days.
  7. Any refunds due under this Clause 11 will be made using the same payment method that you used when ordering the Goods.

12. Payment

  1. Payment for Goods and related delivery charges must always be made in advance and you will be prompted to pay during the order process.  Your chosen payment method will be charged on receiving an Order Confirmation email.
  2. We accept the following methods of payment on Our Site:
      1. Visa Debit Card and Credit Cards;
      2. MasterCard Credit Cards;
      3. American Express Cards;
      4. Paypal Payments;
      5. Amazon Pay Payments;

13. Delivery, Risk and Ownership

See our UK Order & Delivery Information Guide on this site for full details of our delivery services such as Speedy Delivery, Priority Post and Crafty Super Saver services to UK addresses.  See our International Order & Delivery Information Guide for full details of our overseas delivery services.  All links are at the bottom of this page.

  1. All Goods purchased through Our Site will normally be delivered within 30 calendar days after the date of Our Order Confirmation unless otherwise agreed or specified during the Order process (subject to delays caused by events outside of Our control, for which see Clause 21).
  2. If for any reason we are unable to deliver the Goods to your chosen delivery address, we will leave a note informing you that the Goods have been returned to our premises with instructions for arranging re-delivery. If you do not collect the Goods or arrange for re-delivery, we will contact you to ask for further instructions. We may charge you for storage costs and for re-delivery. If we cannot contact you despite our reasonable efforts, or we cannot arrange re-delivery or collection, we may end the Contract and issue you with a refund but may deduct a reasonable sum in compensation for any net costs incurred by us as a result.
  3. In the unlikely event that We fail to deliver the Goods within 30 calendar days of Our Order Confirmation (or as otherwise agreed or specified as under sub-Clause 13.1), if any of the following apply you may treat the Contract as being at an end immediately:
      1. We have refused to deliver your Goods; or
      2. In light of all relevant circumstances, delivery within that time period was essential; or
      3. You told Us when ordering the Goods that delivery within that time period was essential.
  4. If you do not wish to cancel under sub-Clause 13.3 or if none of the specified circumstances apply, you may specify a new (reasonable) delivery date.  If We fail to meet the new deadline, you may then treat the Contract as being at an end.
  5. You may cancel all or part of your Order under sub-Clauses 13.3 or 13.4 provided that separating the Goods in your Order would not significantly reduce their value.  Any sums that you have already paid for cancelled Goods and their delivery will be refunded to you within 5 working days.  Please note that if any cancelled Goods are delivered to you, you must return them to Us or arrange with Us for their collection.  In either case, We will bear the cost of returning the cancelled Goods.
  6. Delivery shall be deemed complete and the responsibility for the Goods will pass to you once We have delivered the Goods to the address including, where relevant, any alternative address you have provided.
  7. Ownership of the Goods passes to you once we have received payment in full of all sums due (including any applicable delivery charges).
  8. Goods dispatched via Royal Mail, regardless of service selected, cannot be confirmed as lost or investigated into their whereabouts until a minimum of 13 working days after the expected delivery date quoted during the checkout process.
  9. The Goods will be at your risk from the time of delivery or should the Goods be instructed to be delivered to a third party / re-direct service then from the point of dispatch from Us to the third party.
  10. If you choose to collect your order from Our Distribution Unit, date for collection will be agreed with you when you place your order.  Please note that you will be unable to collect your order earlier than the agreed time and/or date.  Should you arrive late, you will still be able to collect your order.  Please bring your order number and the credit card you used to pay for your order (we will not be able to give you your order unless you produce an appropriate form of I.D.).  Whilst we make every effort to have your order ready for collection at the agreed time, please note we will not be liable if we fail to do so in part or in full due to circumstances beyond our control.
  11. Any refunds due under this Clause 13 will be made using the same payment method that you used when ordering the Goods.

14. Faulty, Damaged or Incorrect Goods

We aim to always provide high quality Goods that are fault free and undamaged. On occasions however, Goods may need to be returned. Returns are governed by these Terms and Conditions. Refer to our ‘Returns Information’ section of the website (all links at bottom of this page) to help you process Returns.

  1. By law, We must provide goods that are of satisfactory quality, fit for purpose, as described at the time of purchase, in accordance with any pre-contract information We have provided, and that match any samples or models that you have seen or examined (unless We have made you aware of any differences).  If any digital content is included in the Goods, that digital content must also conform.  If any Goods you have purchased do not comply and, for example, have faults or are damaged when you receive them, or if you receive incorrect (or incorrectly priced) Goods, please contact Us via our Contact Us page as soon as reasonably possible to inform Us of the fault, damage or error, and to arrange for a refund, repair or replacement.  Your available remedies will be as follows:
      1. Beginning on the day that you receive the Goods (and ownership of them) you have a 30 calendar day right to reject the Goods and to receive a full refund if they do not conform as stated above.
      2. If you do not wish to reject the Goods, or if the 30 calendar day rejection period has expired, you may request a repair of the Goods or a replacement.  We will bear any associated costs and will carry out the repair or replacement within a reasonable time and without significant inconvenience to you.  In certain circumstances, where a repair or replacement is impossible or otherwise disproportionate, We may instead offer you the alternative (i.e. a replacement instead of a repair or vice versa) or a full refund.  If you request a repair or replacement during the 30 calendar day rejection period, that period will be suspended while We carry out the repair or replacement and will resume on the day that you receive the replacement or repaired Goods.  If less than 7 calendar days remain out of the original period, it will be extended to 7 calendar days.
      3. If, after a repair or replacement, the Goods still do not conform (or if We cannot repair or replace them, as described above, or have failed to act within a reasonable time or without significant inconvenience to you), you may ask Us to attempt the repair or replacement again (you do not have to give Us multiple opportunities to do so if you do not want to), or you have the right either to keep the Goods at a reduced price, or to reject them in exchange for a refund.
      4. If you exercise the final right to reject the goods more than six months after you have received the Goods (and ownership of them), We may reduce any refund to reflect the use that you have had out of the Goods.
      5. Within a period of six years after you have received the Goods (and ownership of them), if the Goods do not last a reasonable length of time, you may be entitled to a partial refund.  Please be aware that after six months have passed since you received the Goods, the burden of proof will be on you to prove that the defect or non-conformity existed at the time of delivery.
  2. Please note that you will not be eligible to claim under this Clause 14 if We informed you of the fault(s), damage or other problems with the Goods before you purchased them (and it is because of the same issue that you now wish to return them); if you have purchased the Goods for an unsuitable purpose that is neither obvious nor made known to Us and the problem has resulted from your use of the Goods for that purpose; or if the problem is the result of normal wear and tear, misuse or intentional or careless damage.  Please also note that you may not return Goods to Us under this Clause 14 merely because you have changed your mind.  If you are a consumer, you have a legal right to a 14 calendar day cooling-off period,which is further supplemented by Our Goodwill Guarantee, bringing it to a total of 35 calendar days, within which you can return Goods for this reason.  Please refer to Clause 15 for more details.
  3. To return Goods to Us for any reason under this Clause 14, please contact Us via Our Contact Us page to arrange for a collection and return.  We will be fully responsible for the costs of returning Goods under this Clause 14 and will reimburse you where appropriate or provide a pre-paid returns label.
  4. Refunds (whether full or partial, including reductions in price) under this Clause 14 will be issued within 14 calendar days of the day on which We agree that you are entitled to the refund.
  5. Any and all refunds issued under this Clause 14 will include all delivery costs paid by you when the Goods were originally purchased.
  6. Refunds under this Clause 14 will be made using the same payment method that you used when ordering the Goods.
  7. For further information on your rights as a consumer, please contact your local Citizens’ Advice Bureau or Trading Standards Office.

15. Cancelling and Returning Goods if You Change Your Mind

We aim to always provide high quality Goods that are fault free and undamaged. On occasions however, Goods may need to be returned. Returns are governed by these Terms and Conditions. Refer to our ‘Returns Information’ section of the website (all links at bottom of this page) to help you process Returns.

  1. If you are a consumer, you have a legal right to a “cooling-off” period within which you can cancel the Contract for any reason.  This period begins once your Order is complete and We have sent you your Order Confirmation, i.e. when the Contract between you and Us is formed.  You may also cancel for any reason before We send the Order Confirmation.  
  2. In addition, We offer a further Goodwill Guarantee which extends the legal cooling-off period within which you may change your mind, cancel, and return the Goods as detailed below.
      1. If the Goods are being delivered to you in a single instalment (whether single or multiple items), the legal cooling-off period ends 14 calendar days after the day on which you (or someone you nominate) receive(s) the Goods.  Our Goodwill Guarantee extends this period to a total of 35 calendar days.
      2. If the Goods are being delivered in separate instalments on separate days, the legal cooling-off period ends 14 calendar days after the day on which you (or someone you nominate) receive(s) the final instalment of Goods.  Our Goodwill Guarantee extends this period to a total of 35 calendar days.
  3. If you wish to exercise your right to cancel under this Clause 15, you must inform Us of your decision within the cooling-off period (as extended by Our Goodwill Guarantee).  You may do so in any way you wish, however for your convenience We offer a cancellation button on Your Order on Our Site within Your Account, if signed up.  Cancellation by email or by post is effective from the date on which you send Us your message.  Please note that the cooling-off period lasts for whole calendar days.  If, for example, you send Us an email or letter by 23:59:59 on the final day of the cooling-off period, your cancellation will be valid and accepted.  If you would prefer to contact Us directly to cancel, please use the following details:
      1. Telephone: Use the details on our Contact Us page;
      2. Email: Use the details on our Contact Us page;
      3. Post: Use the details on our Contact Us page; 

        In each case, providing Us with your name, address, email address, telephone number, and Order Number.
  4. We may ask you why you have chosen to cancel and may use any answers you provide to improve Our Goods and services, however please note that you are under no obligation to provide any details if you do not wish to.
  5. Please note that you may lose your legal right to cancel under this Clause 15 in the following circumstances:
      1. If the Goods consist of sealed audio or video recordings (e.g. CD or DVD) or sealed computer software and you have unsealed the Goods after receiving them;
      2. If the Goods have been personalised or custom-made for you;
      3. If the Goods have been inseparably mixed with other items (according to their nature) after you have received them.
  6. Please ensure that you return Goods to Us no more than 14 calendar days after the day on which you have informed Us that you wish to cancel under this Clause 15.
  7. You may return Goods to Us in person during Our business hours shown on our Contact Us page.  Please visit the Returns page on Our Site for addtional information.  Please contact Us via our Contact Us page to arrange for a returns number and a pre-paid returns label to be sent to you.  We will not normally charge you for a returns label.
  8. Refunds under this Clause 15 will be issued to you within 14 calendar days of the following:
      1. The day on which We receive the Goods back; or
      2. The day on which you inform Us (supplying evidence) that you have sent the Goods back (if this is earlier than the day under sub-Clause 15.9.1); or
      3. If We have not yet provided an Order Confirmation or have not yet dispatched the Goods, the day on which you inform Us that you wish to cancel the Contract.
  9. Refunds under this Clause 15 may be subject to deductions in the following circumstances:
      1. Refunds may be reduced for any diminished value in the Goods resulting from your excessive handling of them (e.g. no more than would be permitted in a shop).  Please note that if We issue a refund before We have received the Goods and have had a chance to inspect them, We may subsequently charge you an appropriate sum if We find that the Goods have been handled excessively.
      2. Standard delivery charges will be reimbursed in full as part of your refund.  Please note, however, that We cannot reimburse for premium/upgraded delivery.  We will only reimburse the equivalent standard delivery costs when issuing refunds under this Clause 15.
  10. Refunds under this Clause 15 will be made using the same payment method that you used when ordering the Goods.

16. Import Duty

  1. If you Order Goods from Our Site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact the local customs office in the jurisdiction within which delivery is to take place for further information before placing your order.
  2. Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined and it is your responsibility to make yourself aware of such laws and regulations. We will not be liable for any breach by you of any such laws.

17. Disclaimers

  1. Nothing on Our Site constitutes advice on which you should rely.  It is provided for general information purposes only. 
  2. Insofar as is permitted by law, We make no representation, warranty, or guarantee that Our Site will meet your requirements, that it will not infringe the rights of third parties, that it will be compatible with all software and hardware, or that it will be secure.  If, as a result of Our failure to exercise reasonable care and skill, any digital content from Our Site damages your device or other digital content belonging to you, you may be entitled to certain legal remedies.  For more details concerning your rights and remedies as a consumer, please contact your local Citizens Advice Bureau or Trading Standards Office.
  3. We make reasonable efforts to ensure that the Content on Our Site is complete, accurate, and up-to-date.  We do not, however, make any representations, warranties or guarantees (whether express or implied) that the Content is complete, accurate, or up-to-date.  Please note that this exception does not apply to information concerning goods for sale through Our Site.  
  4. We are not responsible for the content or accuracy, or for any opinions, views, or values expressed in User Content.  Any such opinions, views, or values are those of the relevant User and do not reflect Our opinions, views, or values in any way.

18. Our Liability

  1. The provisions of this Clause 18 apply only to the use of Our Site and not to the sale of Goods.
  2. To the fullest extent permissible by law, We accept no liability to any User for any loss or damage, whether foreseeable or otherwise, in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising out of or in connection with the use of (or inability to use) Our Site or the use of or reliance upon any Content (including User Content) included on Our Site.
  3. To the fullest extent permissible by law, We exclude all representations, warranties, and guarantees (whether express or implied) that may apply to Our Site or any Content included on Our Site.
  4. Our Site is intended for non-commercial use only.  If you are a business user, We accept no liability for loss of profits, sales, business or revenue; loss of business opportunity, goodwill or reputation; loss of anticipated savings; business interruption; or for any indirect or consequential loss or damage.
  5. We exercise all reasonable skill and care to ensure that Our Site is free from viruses and other malware.  However, subject to sub-Clause 18.2, We accept no liability for any loss or damage resulting from a virus or other malware, a distributed denial of service attack, or other harmful material or event that may adversely affect your hardware, software, data or other material that occurs as a result of your use of Our Site (including the downloading of any Content from it) or any other site referred to on Our Site.
  6. We neither assume nor accept responsibility or liability arising out of any disruption or non-availability of Our Site resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, natural events, acts of war, or legal restrictions and censorship.
  7. Nothing in these Terms and Conditions excludes or restricts Our liability for fraud or fraudulent misrepresentation, for death or personal injury resulting from negligence, or for any other forms of liability which cannot be excluded or restricted by law.  For full details of consumers’ legal rights, including those relating to digital content, please contact your local Citizens’ Advice Bureau or Trading Standards Office.

19. Our Liability to Consumers

  1. We will be responsible for any foreseeable loss or damage that you may suffer as a result of Our breach of these Terms and Conditions (or the Contract) or as a result of Our negligence.  Loss or damage is foreseeable if it is an obvious consequence of Our breach or negligence or if it is contemplated by you and Us when the Contract is created.  We will not be responsible for any loss or damage that is not foreseeable.
  2. We only supply goods for domestic and private use by consumers.  We make no warranty or representation that the Goods are fit for commercial, business or industrial use of any kind (including resale).  We will not be liable to you for any loss of profit, loss of business, interruption to business, or for any loss of business opportunity.
  3. Nothing in these Terms of Sale seeks to limit or exclude Our liability for death or personal injury caused by Our negligence (including that of Our employees, agents or sub-contractors); or for fraud or fraudulent misrepresentation.
  4. Nothing in these Terms of Sale seeks to exclude or limit your legal rights as a consumer.  For more details of your legal rights, please refer to your local Citizens Advice Bureau or Trading Standards Office.

20. Viruses, Malware and Security

  1. We exercise all reasonable skill and care to ensure that Our Site is secure and free from viruses and other malware.
  2. You are responsible for protecting your hardware, software, data and other material from viruses, malware, and other internet security risks.
  3. You must not deliberately introduce viruses or other malware, or any other material which is malicious or technologically harmful either to or via Our Site.
  4. You must not attempt to gain unauthorised access to any part of Our Site, the server on which Our Site is stored, or any other server, computer, or database connected to Our Site.
  5. You must not attack Our Site by means of a denial of service attack, a distributed denial of service attack, or by any other means.
  6. By breaching the provisions of sub-Clauses 20.3 to 20.5, you may be committing a criminal offence under the Computer Misuse Act 1990.  Any and all such breaches will be reported to the relevant law enforcement authorities and We will cooperate fully with those authorities by disclosing your identity to them.  Your right to use Our Site will cease immediately in the event of such a breach.

21. Events Outside of Our Control (Force Majeure)

  1. We will not be liable for any failure or delay in performing Our obligations where that failure or delay results from any cause that is beyond Our reasonable control.
  2. If any event described under this Clause 21 occurs that is likely to adversely affect Our performance of any of Our obligations under these Terms and Conditions:
      1. We will inform you as soon as is reasonably possible;
      2. We will take all reasonable steps to minimise the delay;
      3. To the extent that we cannot minimise the delay, Our affected obligations under these Terms of Sale (and therefore the Contract) will be suspended and any time limits that We are bound by will be extended accordingly;
      4. We will inform you when the event outside of Our control is over and provide details of any new dates, times or availability of Goods as necessary;
      5. If the event outside of Our control continues for more than 30 calendar days We will cancel the Contract and inform you of the cancellation.  Any refunds due to you as a result of that cancellation will be paid to you as soon as is reasonably possible and in any event within 5 working days of the date on which the Contract is cancelled;
      6. If an event outside of Our control occurs and you wish to cancel the Contract as a result, you may do so in any way you wish, contact Us directly to cancel, please use the following details:
          1. Telephone: Use the details on our Contact Us page;
          2. Email: Use the details on our Contact Us page;
          3. Post: Use the details on our Contact Us page; 

            In each case, providing Us with your name, address, email address, telephone number, and Order Number.

22. Acceptable Usage Policy

  1. You may only use Our Site in a manner that is lawful and that complies with the provisions of this Clause 22.  Specifically:
      1. you must ensure that you comply fully with any and all local, national or international laws and/or regulations;
      2. you must not use Our Site in any way, or for any purpose, that is unlawful or fraudulent;
      3. you must not use Our Site to knowingly send, upload, or in any other way transmit data that contains any form of virus or other malware, or any other code designed to adversely affect computer hardware, software, or data of any kind; and
      4. you must not use Our Site in any way, or for any purpose, that is intended to harm any person or persons in any way.
  2. When submitting User Content (or communicating in any other way using Our Site), you must not submit, communicate or otherwise do anything that:
      1. is sexually explicit;
      2. is obscene, deliberately offensive, hateful or otherwise inflammatory;
      3. promotes violence;
      4. promotes or assists in any form of unlawful activity;
      5. discriminates against, or is in any way defamatory of, any person, group or class of persons, race, gender, religion, nationality, disability, sexual orientation or age;
      6. is intended or otherwise likely to threaten, harass, annoy, alarm, inconvenience, upset, or embarrass another person;
      7. is calculated or is otherwise likely to deceive;
      8. is intended or otherwise likely to infringe (or threaten to infringe) another person’s right to privacy or otherwise uses their personal data in a way that you do not have a right to;
      9. misleadingly impersonates any person or otherwise misrepresents your identity or affiliation in a way that is calculated to deceive (obvious parodies are not included within this definition provided that they do not fall within any of the other provisions of this sub-Clause 22.2);
      10. implies any form of affiliation with Us where none exists;
      11. infringes, or assists in the infringement of, the intellectual property rights (including, but not limited to, copyright, patents, trade marks and database rights) of any other party; or
      12. is in breach of any legal duty owed to a third party including, but not limited to, contractual duties and duties of confidence.
  3. We reserve the right to suspend or terminate your access to Our Site if you materially breach the provisions of this Clause 22 or any of the other provisions of these Terms and Conditions.  Specifically, We may take one or more of the following actions:
      1. suspend, whether temporarily or permanently, your Account and/or your right to access Our Site;
      2. remove any User Content submitted by you that violates this Acceptable Usage Policy; 
      3. issue you with a written warning;
      4. take legal proceedings against you for reimbursement of any and all relevant costs on an indemnity basis resulting from your breach;
      5. take further legal action against you as appropriate;
      6. disclose such information to law enforcement authorities as required or as We deem reasonably necessary; and/or
      7. any other actions which We deem reasonably appropriate (and lawful).
  4. We hereby exclude any and all liability arising out of any actions (including, but not limited to those set out above) that We may take in response to breaches of these Terms and Conditions.

23. Communications from Us

  1. If We have your contact details (if, for example, you have an Account) We may from time to time send you important notices by email.  Such notices may relate to matters including, but not limited to, service changes, changes to these Terms of Use, Our Terms of Sale, and changes to your Account.
  2. We will never send you marketing emails of any kind without your express consent.  If you do give such consent, you may opt out at any time.  Any and all marketing emails sent by Us include an unsubscribe link.  Email marketing options can also be changed in your Account preferences.  If you opt out of receiving emails from us at any time, it may take up to 5 business days for Us to comply with your request.  During that time, you may continue to receive emails from Us.
  3. For questions or complaints about communications from Us (including, but not limited to marketing emails), please contact Us via our Contact Us page.

24. Contacting Us

To contact Us, please use any of the methods provided on Our Contact Us page. 

 


25. Changes to these Terms of Use

  1. We may alter these Terms of Use at any time.  Any such changes will become binding on you upon your first use of Our Site after the changes have been implemented.  You are therefore advised to check this page from time to time.
  2. In the event of any conflict between the current version of these Terms and Condtions and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.

26. Privacy and Cookies

Use of Our Site is also governed by Our Privacy and Cookies Policies, available from here.  These policies are incorporated into these Terms and Conditions by this reference.

  1. We may use your personal information to:
    1. Provide Our Goods and services to you;
    2. Process your payment for the Goods; and
    3. Inform you of new products and services available from Us. You may request that We stop sending you this information at any time.
  2. We will not pass on your personal information to any other third parties.
  3. We may record calls for training or monitoring purposes.

27. Data Protection

  1. All personal data that We may collect about you and use will be collected, held, and processed in accordance with UK data protection law including, but not limited to, the GDPR; the provisions of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”) and your rights under the GDPR (and any successor legislation which applies following the UK’s departure from the European Union), the Data Protection Act 2018, and the Privacy and Electronic Communications (EC Directive) Regulations 2003).
  2. For complete details of Our collection, processing, storage, and retention of personal data including, but not limited to, the purpose(s) for which personal data is used, the legal basis or bases for using it, details of your rights and how to exercise them, and personal data sharing (where applicable), please refer to Our Privacy and Cookie Policy.

28. Other Important Terms

  1. We may transfer (assign) Our obligations and rights under these Terms and Conditions (and under the Contract, as applicable) to a third party (this may happen, for example, if We sell Our business).  If this occurs, you will be informed by Us in writing.  Your rights under these Terms and Conditions will not be affected and Our obligations under these Terms and Conditions will be transferred to the third party who will remain bound by them.
  2. You may transfer (assign) the benefit of Our Goodwill Guarantee in Clause 15 to any person to whom you transfer ownership of the Goods after you have completed purchasing the Goods from Us (for example, by selling the Goods to that person or giving them the Goods as a gift).  We may require that person to provide reasonable evidence that they are now the legal owner of the Goods in question, such as an invoice or original email receipt.
  3. The Contract is between you and Us.  It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms and Conditons.  This is subject to sub-Clause 28.2 and any purchaser to whom the guarantee has been transferred under that sub-Clause will be entitled to enforce the guarantee.
  4. If any of the provisions of these Terms of Sale are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these Terms and Conditions.  The remainder of these Terms and Conditions shall be valid and enforceable.
  5. No failure or delay by Us in exercising any of Our rights under these Terms of Sale means that We have waived that right, and no waiver by Us of a breach of any provision of these Terms of Sale means that We will waive any subsequent breach of the same or any other provision.

29. Law and Jurisdiction

  1. These Terms and Conditions, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with, the law of England & Wales.
  2. If you are a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in Sub-Clause 29.1 above takes away or reduces your rights as a consumer to rely on those provisions.
  3. If you are a consumer, any dispute, controversy, proceedings or claim between you and Us relating to these Terms and Conditions, or the relationship between you and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency. 
  4. If you are a business, any disputes concerning these Terms and Conditions, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England & Wales.

Craftasmic Ltd is registered in England & Wales with the company registration number 06914467
Our VAT registration number is GB 150 6201 56
Our trading address is Craftasmic Ltd, Unit 7 Ryelands Business Park, Bagley Road, Wellington, Somerset, UK, TA21 9PZ
Our registered office is Stafford House, Blackbrook Park Avenue, Taunton, Somerset, UK, TA1 2PX